FAMILY TRIPS BALI is a family-owned tour operator that focuses on creating memorable and unique experiences around Southeast Asia and in select cities in the United States. FAMILY TRIPS BALI offers a variety of tours and services ("Products") made available by the FAMILY TRIPS BALI team and its partners and related applications via its website located at www.familytripsbali.com (collectively, "Website"). The terms “we”, “us”, “our”, and “FAMILY TRIPS BALI” refers to FAMILY TRIPS BALI Group, or FAMILY TRIPS BALI, LLC, a Wyoming Limited Liability Company and/or our affiliates, parent company, and subsidiaries. The term "you" or “traveler” refers to the traveler booking with us and all members of their group.
Contract. We draw your attention to the Terms and Conditions of travel below, these Terms and Conditions including all brochures, documents, correspondence and the terms and conditions of our Suppliers form the basis of the contract with you. Before making a booking with us you must ensure that you have read and understood these Terms and Conditions (raising any questions you may have with us). Please be aware that these terms and conditions contain waivers of liability as well as waiver of class action and venue selection and notice clauses. By asking us to confirm your booking you are accepting all of the Terms and Conditions laid out below and acknowledging that you have read the Terms of this contract and agree with them.
If you are making a booking as a group, the leader of the group is responsible for sharing these Terms and Conditions with all members of the group and is financially responsible for the booking. We will not be liable for a group leader’s failure to share these Terms with all travelers in their group.
You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these Terms and Conditions on their behalf, and (c) the information supplied by you, or members of your group is true and correct.
Changes to these Terms and Conditions. We may change or otherwise modify the Agreement in the future, and you understand and agree that your continued access or use of this Website after such change signifies your acceptance of the updated or modified Agreement. We will note the date that revisions were last made to the Agreement at the top of this page, and any revisions will take effect upon posting. We will notify our members of material changes to these terms and conditions by either sending a notice to the email address provided to us at registration or by placing a notice on our Website. Be sure to return to this page periodically to review the most current version of the Agreement.
Pricing & Inclusions/Exclusions. Prices listed on the Website are per person, unless otherwise specified. Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by FAMILY TRIPS BALI. Price quotations are subject to change without notice, until a booking has been confirmed.
Transfers
Certain tours include transfers by car, van or bus. You must be on time for all transfers. There will be no refund for missed or unused transfers. For transfers where we pick you up to commence the tour, please be sure to provide us with the correct pick-up location and arrive there 15 minutes prior to the pickup time.
Meals
Meals and/or snacks are not included on all tours, please refer to the inclusions listed on your itinerary to confirm the included meals and snacks on your tour. Travelers with special diets should make such a request at the time of booking; however, it may not be possible for special diets to be catered to in some of the destinations we feature. For safety and liability reasons, FAMILY TRIPS BALI and its representatives cannot be responsible for directly accommodating any food allergies, or dietary requirements and restrictions, and is not responsible for any issues or problems associated with the same. We will advise Suppliers of your request, but we cannot guarantee their availability.
Sightseeing/Activities
Sightseeing tours and activities are included as provided in the individual itineraries. These tours and activities are designed to accommodate individuals as well as groups. As a courtesy to others in the tour and/or activity, it is mandatory that you be on time for all scheduled experiences. Tours and activities will begin on time and failure to arrive will be considered a no-show for which no refunds will be available. It is essential that you keep in mind that tour and activity times are set to accommodate climate, crowd size and the best viewing options for our groups. At times, early morning departure times may help create a better experience. Therefore, late arrivals cannot be accommodated.
Changes to Itineraries
FAMILY TRIPS BALI reserves the right to make changes to its published itineraries which we deem insignificant and are due to reasons beyond our control. In such cases, we will arrange for the substitution of comparable services.
While no changes are anticipated, there may be occasions when certain alterations become necessary. These can be due to religious holidays, national celebrations, or unforeseen events including weather, tide schedules, governmental closures, acts of God, or any other reason. FAMILY TRIPS BALI reserves the right to change the itinerary due to such unforeseen circumstances or emergencies. Additionally, historic sites undergo renovations from time to time which can obscure viewing or otherwise change the nature of visiting these sites. No tours will be canceled due to renovations, although FAMILY TRIPS BALI may choose to amend itineraries for such sites. These changes will not be considered a material change and will not be considered cause for cancellation by the guest.
If we suggest alternate activities in place of a planned stop or in case of leisure time, such suggestions do not constitute our endorsement. In such a case you will be subject to the terms and conditions of the supplier of the activity and your only recourse in case of damage will be against the supplier of the alternate activity.
Exclusions
Any items and matters not referred to in your itinerary are not included in the tour price. Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax. Prices do not include tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food not specifically listed under "Inclusions" on the product pages of the Website.
Cancellations. If you wish to cancel a reservation made via the Website, please refer to our standard cancellation policy below. When canceling a booking, you will be notified via email, telephone or by text message of the total refund amount you will receive, if any.
The standard cancellation policy for FAMILY TRIPS BALI is:
a 100% refund (minus payment processing fees) for cancellations made at least 48 hours in advance of the start date of the experience.
Cancellations made within 48 hours of the start date of the experience will receive no refund.
No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized. Please note that there is no refund issued for bad weather once the tour has started. However, if the weather is so bad that the tour cannot commence then we will work to reschedule the tour for you.
Class Action Waiver/Limitation of Damages & Notice of Claim. You agree that you will only bring claims against FAMILY TRIPS BALI in your individual capacity and not as a plaintiff or class member in any purported class action or representative proceeding. FAMILY TRIPS BALI shall not in any case be liable for other than compensatory damages, and your payment of a deposit on a trip means that you agree to these conditions of sale and expressly waive any right to punitive damages. You understand and agree that no claims will be considered and that you will not bring suit against FAMILY TRIPS BALI unless you have first provided a typewritten notice of claim to FAMILY TRIPS BALI within 30 days after the trip or cancellation of the tour.
Entire Agreement & Severability. This agreement, including any other documents, including invoices, we provide you, constitutes the entire agreement and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, with respect to FAMILY TRIPS BALI. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
Contact Information. For answers to your questions or ways to contact us, visit our About Us section on the FAMILY TRIPS BALI website or, you can email us at: info@familytripsbali.com
